1.General
If you have any comments or complaints regarding our website, personnel, or products, please contact us through the website.
Welded Gate retains the authority to amend these terms and conditions without prior notification. The customer is responsible for reviewing these terms and conditions and any subsequent modifications prior to placing an order.
2.Orders
The majority of products offered by the company are bespoke in nature. Therefore, all orders placed are governed by the established terms and conditions outlined herein. Should there be any uncertainties regarding these stipulations, potential customers are encouraged to seek clarification using the provided contact information.
All orders are accepted solely based on the dimensions and specifications supplied by the customer. While the company can offer guidance on optimal design and various other factors, the responsibility for the final measurements rests exclusively with the customer. The company commits to manufacturing gates and products in accordance with the specified sizes; however, it disclaims any liability should the measurements be inaccurately provided for the intended property.
It is imperative to note that all custom-made orders are deemed non-returnable. Furthermore, all prices listed on the company’s website are denominated in pounds sterling. Welded Gate reserves the right to modify the advertised price at any point prior to the placement of an order.
Acceptance of an order is predicated on the assumption that the customer has duly familiarised themselves with these terms and conditions.
3.Lead Times
Custom and bespoke orders necessitate a considerably extended processing period. While an indicative lead time will be communicated at the point of order placement, it should be noted that this timeframe is contingent upon the specific product specifications. Definitive delivery dates or lead times will only be guaranteed when explicitly stated in written form.
It is essential to acknowledge that numerous factors influencing the production process may be beyond our control. Therefore, customers seeking precise lead times prior to placing an order are encouraged to make direct contact for clarification.
For custom orders, typical lead times generally range from two to ten weeks. Nonetheless, in the event of exceptional circumstances, there exists a possibility that certain orders may surpass the ten-week threshold.
For clients who require expedited delivery, we recommend contacting us directly; it may be feasible to arrange a priority fabrication slot. It is important to note that this expedited service might incur additional pre-agreed fees.
The variability of lead times can be attributed to several factors:
1. **Seasonality**: Our business operations exhibit seasonal fluctuations that can impact production timelines.
2. **Galvanizing and Powder Coating**: Depending on the current workload and demand, these processes can take one to three weeks.
3. **Finishing Times**: The duration required for finishing processes can differ, as certain products necessitate extended intervals between coating applications.
In summary, potential customers should remain cognisant of the potential for variability in lead times and the factors contributing to such variations. Direct communication with our team is recommended for further inquiries or specific concerns.
4.Installation
Welded Gate Safety Information Disclaimer
It is imperative to acknowledge that we accept no liability for incorrectly installed products. The commissioning and subsequent installation of automated gates require meticulous attention to safety protocols to mitigate the risk of injury. The individual or organisation responsible for the installation of the automation and commissioning of the setup bears the sole responsibility for the final sign-off on gate safety.
As the manufacturer, we cannot ascertain the adequacy of safety measures, as each installation is inherently site and operation-dependent. The requisite levels of safety are contingent upon various site-specific conditions, including but not limited to topographical levels, nearby obstacles, and the mechanisms employed for gate operation
Several critical factors necessitate thorough consideration prior to installation:
– **Crush Zones**: These are typically encountered when a gate opens towards a solid object, presenting a risk of entrapment.
– **Shear Zones**: Such zones are evident when a sliding gate engages with another object, increasing the likelihood of a limb or similar being trapped.
– **Draw-In Zones**: These occur when a sliding gate moves across a fixed object, with gaps sufficiently large to potentially ‘draw’ in an object or body part.
– **Pinch Points/Trap Points**: Usually found around hinges or areas where the gap fluctuates in size, these zones pose a risk of finger entrapment and crushing.
– **Vehicle Collision Potential**: This risk materialises when vehicles park in proximity to the gates, potentially encroaching upon the swing path.
– **Force Testing**: It may be necessary to conduct force testing to evaluate the amount of force exerted by the gate on any of the aforementioned danger zones.
Furthermore, it is crucial to recognise that various methods exist for controlling these gates. For instance, systems may operate on a ‘hold to run’ or fully automated basis. The individual tasked with installing the gate automation is in the best position to provide guidance and assess any additional safety measures that may need to be integrated into the setup.
In conclusion, the installer is responsible for ensuring complete safety, necessitating a thorough assessment of all relevant factors to avert potential hazards inherent in automated gate systems.
5.Cancellations & Returns
Orders for standard items may be cancelled at any point prior to dispatch from our premises. To initiate a cancellation, it is imperative that the customer submits a written request to Welded Gate before the order is dispatched.
Upon receipt of a standard item purchased from our website, customers are afforded a period of 14 days to return the item. It is important to note that the responsibility for return postage rests with the customer. Products must be returned in their original packaging and must be unopened, undamaged, and suitable for resale as new. Items that have been opened, installed, or otherwise tampered with are ineligible for return. Each returned item will be inspected thoroughly by Welded Gate to ascertain its eligibility for a refund.
Should a customer wish to return an item beyond the stipulated 14-day period, such requests may be accepted at the discretion of Welded Gate, contingent upon the aforementioned conditions being met. However, a restocking fee of up to 90% may be applicable at our discretion.
It is essential to acknowledge that made-to-measure or bespoke orders cannot be cancelled once payment has been completed. Nevertheless, Welded Gate may consider a partial refund at its discretion, taking into account the product specifications and order details. Given the extensive range of sizes and designs available, it is highly unlikely that a custom-made item can be resold at its original retail value.
Refunds will be processed promptly upon receipt of the returned goods in the requisite condition. However, there may be a delay between the refund being processed and the actual transfer of funds to the customer’s credit/debit card or bank account. All refunds will be completed within a maximum timeframe of 28 days.
6.Warranty
The warranty provided is for 15 years and addresses explicitly defects attributable to faulty workmanship in all fabricated metal components. It is imperative to note that this warranty is rendered void should the customer elect not to acquire the optional galvanisation treatment for the gate.
Furthermore, the warranty explicitly excludes coverage for galvanising, powder coating, and any occurrences of rust. This delineation of coverage parameters is essential for establishing clear expectations regarding the longevity and maintenance requirements of the manufactured metalwork.
Metal Gates & Rust
This document serves to clarify the terms and conditions associated with our workmanship guarantee, specifically regarding manufacturing defects and faulty workmanship, such as substandard welds.
It is paramount to understand that while we offer a guarantee against manufacturing defects, we do not extend this guarantee to cover coating-related issues. Such issues, although rare, manifest almost immediately—typically within days of application—making it evident to the end user.
Powder coating is designed for longevity; however, routine maintenance is essential to preserve its integrity. We recommend that customers clean the metalwork with warm, soapy water at least bi-annually to prevent the accumulation of contaminants. It is important to note that we cannot assume liability for the outcomes arising from non-compliance with maintenance protocols.
In cases where the metal gate has been galvanised, users can expect an extensive service life devoid of rust. Should any chipping or scratching occur in the paint or powder-coated finish, users are advised to touch up affected areas with appropriate metal paint. In instances where damage has compromised the galvanised layer, it becomes the customer’s responsibility to address this matter. The recommended procedure involves abrading the damaged area followed by the application of galvanised spray (which can be procured online, from our establishment, or from local DIY retailers). Subsequent to the spray drying, touch-up with metal paint or spray paint is necessary. For further enquiries, we encourage customers to contact us for guidance.
We wish to expressly state that we will not accept liability for minor rust formations arising from the aforementioned conditions. The responsibility to rectify such issues lies with the customer. Any unprotected areas due to damage, chipping, or scratching will also fall under customer liability. It is pertinent to mention that, occasionally, small surface discolourations resembling rust may occur as a result of the galvanisation process or surface contaminants—especially on gates without powder coating. Such discolourations are purely cosmetic and do not impede the functional performance of the steel.
Furthermore, we disclaim any liability for damage resulting from improper product use or abuse. Examples of this include gates subjected to slamming by wind, unauthorised repairs by third parties, or acts of vandalism.
Working Parts (locks, Hinges, Gate keeps, Dropbolts etc)
These items are guaranteed for a duration of one year. This warranty reflects a commitment to quality and reliability, ensuring that any defects in materials or workmanship will be addressed within the specified timeframe. It is imperative that users adhere to the guidelines for usage and maintenance as outlined in the accompanying documentation to preserve the validity of this guarantee. Should issues arise within the warranty period, appropriate procedures must be followed to facilitate the resolution process, including return, repair, or replacement of the affected items. Such measures are taken to ensure optimal performance and client satisfaction.
Gate Automation –
Our automation hardware (motors & control boards) is also covered by a 2 year parts only guarantee from the date on the products (subject to manufacturers terms and conditions).
Gate automation repair timescales are dependent on your individual contract. Date on products.
What is not covered under the warranty
Damage resulting from severe weather conditions, categorised as acts of God, is typically covered under the homeowner’s insurance policy. This coverage is analogous to claims made for similar structural damage, such as that incurred by a roof during a storm. It is important to note that our company is prepared to provide estimates and undertake repairs for damages covered under insurance claims.
Abuse and Vandalism
However, instances of abuse and vandalism fall outside the realm of coverage. Examples of such damage include, but are not limited to, gates that have been left unsecured and thus permitted to slam repeatedly in high winds. Additionally, the actions of children, such as jumping or swinging on gates, can introduce excessive stress to structural components, leading to deterioration. Furthermore, damage inflicted by sports balls or toys is excluded from warranty coverage.
Relocation
When initiating the warranty registration process, it is imperative to submit a photographic record evidencing the correct installation of the gates. The warranty does not extend to cover any instances in which the gates have been relocated from their original positioning. Failure to provide the requisite installation image within the designated time frame will result in the warranty becoming void. It is crucial for homeowners to adhere to these stipulations to ensure the maintenance of their coverage.
Fading
Over time, both paint and powder coating are susceptible to degradation, primarily due to prolonged exposure to ultraviolet (UV) radiation from the sun. This phenomenon is well-documented and represents a normal aspect of material ageing. The photodegradation process results in a gradual loss of colour and sheen, a condition that, while inevitable, typically manifests over an extended duration, often exceeding a decade.
It is imperative to note that, although this fading cannot be entirely mitigated, remedial measures such as touch-up applications can restore the finish’s original aesthetic qualities. The timeline for such interventions generally occurs after substantial wear, providing a practical means of maintaining the appearance of the coated surfaces over their lifespan.
Composite Infills
Composite infills represent a manufactured product derived from recycled materials. Characterised by their weather resistance and durability, composite infills are designed to provide extended periods of functionality with minimal maintenance requirements. It is essential to note. However, that composite material may exhibit fading as a result of prolonged exposure to ultraviolet (UV) light and various environmental conditions. Furthermore, these materials can deteriorate under conditions of misuse or abuse, leading to potential compromises in their structural integrity.
An important consideration is that composite materials fall outside the purview of warranty coverage, necessitating careful handling to mitigate degradation. Despite these considerations, the affordability of composite infills is notable; they may be renewed or replaced as necessary, facilitated by the specific design of the accompanying frames. Additionally, composite infills possess the potential to be repainted, provided appropriate coatings are applied, thus extending their usability and aesthetic appeal. While composite infills offer several advantages, a comprehensive understanding of their limitations and maintenance requirements is crucial for optimal application.
Scratching/Chipping-
If your gate has a scratch or chip, it is important to address the damage promptly to maintain both aesthetic and structural integrity. Touching up such imperfections is straightforward and can be executed with minimal difficulty. Please do not hesitate to ask for professional assistance if you require guidance on the appropriate methods and materials for this repair. Our team is equipped to provide the necessary advice to ensure a successful restoration of your gate’s surface.
Maintenance
In the context of timber infill applications, it is essential to acknowledge the inherent properties of wood, particularly its propensity for expansion and contraction in response to fluctuations in moisture content within the environment. This biological characteristic may result in increased mechanical stress on the fixings and screws that secure the structure, potentially leading to a gradual loosening of these fasteners over time.
To mitigate the effects of this phenomenon, it is advisable to periodically assess the stability of the fixings throughout the lifecycle of the gates. Utilising a manual pozi head screwdriver, one should proceed to hand-tighten each fixing screw from the rear, ensuring that excessive force is not applied during this process. Overtightening is unnecessary and may inadvertently compromise the integrity of the timber or the fastening system itself. This maintenance practice will aid in preserving the timber infill’s structural integrity and operational functionality, thus prolonging its lifespan and performance.
Working Parts/Moving Parts
The operational characteristics of our products inherently involve multiple moving components, resulting in a ‘metal on metal’ interaction. This interaction generates friction, which consequently leads to a natural phenomenon known as wear and tear. To mitigate the effects of friction and prolong the lifespan of these working parts, it is recommended that grease be systematically applied to hinges and drop bolts.
For instance, when drop bolts or sliding bolts are frequently used, the powder-coated finish will inevitably degrade over time. Such wear is expected due to the operational demands placed on these components. While customers may address this deterioration through touch-up applications, it is imperative to note that the finish on these working parts does not fall under any warranty provisions. The lack of coverage pertains to the inherent nature of their function, which subjects them to repetitive mechanical stresses.
In summary, the anticipated wear due to operational friction is a standard aspect of product performance, and appropriate maintenance measures, such as the application of grease, are strongly advised to sustain functionality and minimise aesthetic degradation.
The Finish On The Gates Moving/Working Parts
Over time, moving components such as hinge pins, latches, and sliding bolts are subject to wear resulting from frictional forces. This phenomenon is a standard consequence of mechanical operation and is not preventable. To mitigate this degradation, periodic touch-ups with galvanising spray or matching powder coat spray paint are advisable.
The powder coating process is recognised for its durability and provides superior protection for gates and similar structures when applied over a galvanised base layer. It is pertinent to acknowledge that the finishes on moving or operational parts, including but not limited to hinges, drop bolts, and latches, are excluded from warranties due to their inherent susceptibility to wear and tear. Consequently, the onus of maintaining these components rests with the customer. Regular maintenance, such as annual touch-ups, is recommended to preserve their functional integrity
By utilising this site and proceeding with orders thereafter, customers acknowledge and accept these terms and conditions, thereby establishing a legal obligation regarding these stipulations.
Terms of Delivery and Liability
In the context of goods acquisition, it is imperative that recipients ensure they have received their products prior to scheduling installation services. The liability for any consequential losses due to the following circumstances shall rest solely with the purchaser:
– Damage sustained during transit
– Missed delivery appointments
– Unforeseen delays, including but not limited to prolonged galvanising processes (notably, updates regarding any such delays will be communicated promptly)
– General delivery delays
– Charges incurred from third-party service providers
The company is committed to shipping products throughout the United Kingdom, with certain geographical exclusions and potential additional shipping costs applicable to specific areas. Delivery charges are calculated on a per-order basis and are contingent upon the delivery address.
The company reserves the right to amend quoted delivery prices should discrepancies arise from our website’s delivery calculator. Given the substantial weight of certain products, shipping costs may fluctuate. In instances where such variations occur, the company will notify the purchaser of the changes and obtain consent to proceed. Should the purchaser choose not to accept the revised shipping fees, the order may be cancelled with a full refund issued.
Upon receipt of goods, recipients are strongly advised to conduct a meticulous inspection of all packages for indications of damage, including but not limited to dents, scrapes, or drops. Each product is packaged securely and departs our facilities in optimal condition. Recipients are provided with the following options in the event of delivery damage:
1. Refuse the delivery if significant damage is apparent.
2. Document the condition of the package immediately while the courier is present by photographing both the product and the vehicle, including its registration number. It is crucial to annotate the delivery paperwork with “DAMAGED DURING TRANSIT.” Signing for goods under these conditions without raising such issues will impede the ability to claim against the courier for damages.
If a product is damaged, installation must not proceed without prior communication with our customer service team. The company is not obligated to issue refunds or replacements for items that have already been installed. Should a product possess defects or not meet satisfactory standards, recipients are encouraged to contact us via telephone and email, providing photographic evidence and a detailed description of the issue. The company is committed to facilitating appropriate resolutions.
All purchasers must ensure that their delivery is complete and correctly matched to the order specifics prior to arranging the installation. Without this confirmation, the company shall not be held responsible for any complications arising from an installer being arranged. However, the company will expedite their re-sending if missing items are identified.
In instances where the purchaser opts to collect the order or organise their own transportation, it is their responsibility to verify the condition of the goods at the time of collection. Welded Gate assumes no liability for products once they have been collected.
8.Use of Our Site, Images & Content
All designs, artwork, photographs, and content featured on this site have been exclusively created by Welded Gate. The materials presented herein are protected under applicable copyright laws, with all rights and copyrights reserved to Welded Gate.
In the event that a user submits an image or video depicting an installation, the act of submission constitutes explicit permission for Welded Gate to publish said image or video across its various platforms. Such consent ensures that Welded Gate is equipped to showcase user-generated content in a manner consistent with its branding and promotional activities.